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The new search provider options in Customer Service Hub allow agents to search for files, documents, or articles outside the current organization.
The option can be found at Service Management > Knowledge Base Management > Search Providers
The 3 different search type supported currently are
- Cross organization search – allows specifying a different organization within the same tenant.
On performing the search within the Case record we can see the results being populated from the Organization configured in the search provider
- SharePoint
Enter the SharePoint URL to be searched.
Below is our SharePoint site, to which users have the appropriate rights.
Specify the SharePoint URL
The result –
SharePoint Search Provide only supports filter by Modified date.
- Microsoft Search Connector
This is for the organizations using Microsoft Search for external data.
https://docs.microsoft.com/en-us/microsoftsearch/connectors-overview
Get all the details here
Hope it helps..
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