5 Tips For choosing the right AMS partner

<p>5 Tips<br>For choosing the right AMS partner<br>So, you’ve implemented amazing new<br>technology—now, it’s time to maximize ROI. Once<br>the ball is rolling on your new system, application<br>maintenance and support is crucial. Having the<br>right AMS partner can help you improve service<br>levels and scale up business performance with<br>greater efficiency. But how do you choose the right<br>AMS partner?<br>Here are a few tips:<br>Recognize the complexity and need of your system<br>Today, businesses need intelligent skills to navigate modern, complex solutions. Ensure that your partner understands<br>how important it is for you to maximize your investment. A partner who recognizes that maintenance is critical and<br>complex—and that you depend on its benefits—is paramount.<br>Know that it’s best to begin now, but it’s never too late<br>Once you have finalized your development phase and are starting to test your new system, you’re ready for the<br>transition of knowledge and information from the implementation team to the support team. Ideally, you’ll plan how<br>stabilization will be implemented after you go-live, but don’t worry if that’s not the case for you. A mature AMS<br>partner also knows “it’s never too late.” They’ll be able to help you choose and achieve the right level of service that<br>your business needs.<br>24/7 global support<br>Your strategic partner should have access to experts around the globe, providing support and answers anytime,<br>anywhere—and quickly. It’s important for your AMS partner to provide an uptime guarantee and be an operational<br>resource that has the capability to manage the system environment and all aspects of your system.<br>Ensure agility and holistic services<br>The right partner will take care of issues, service requests and support new developments. They should have a<br>structured and comprehensive module to handle new releases, changes and events. Ensure that your partner has a<br>standardized implementation and service delivery model based on the ITIL standards. This will help you choose from<br>their offerings according to your business needs and budget.<br>Understand what’s essential to drive your solution<br>Go for a partner who can best extend a well-structured and predictable service around the solution, including new<br>releases, patches, further developments, innovative functionalities and interfaces. Identify key pain points in your<br>daily operations and prioritize your action items.<br>Why Columbus?<br>ColumbusCare helps you realize a higher value on your business application investments with<br>well-established processes and uptime guarantee.<br>To learn how your business can benefit from ColumbusCare AMS, visit us online.<br>/columbus-a-s /Columbus.US /us_columbus columbusglobal.com/en-us/</p>