Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)

Sending
User Review
0 (0 votes)

We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for the demo workstream. Recently in our case, the bot configured was not working and we were getting the below message on calling the workstream/voice channel configured. “Sorry, we couldn’t serve you … Continue reading “Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)”