User Review( votes)
The burden carried by human services programs within state and local governments is immense. The demand constantly increases, but budgets are smaller and resources are tighter. Regardless, they must remain steadfast on their promise to the people they serve. Outdated and/or disconnected government case management technology can often be just an insult to injury.
Use case: The success of one county’s critical sexual violence services program was being threatened by the wrong government case management technology
One of the most densely populated areas in the U.S. and this state’s second-most heavily populated counties, like most counties, responsible for many human services programs that support their residents. This particular program is vital because it provides free and confidential services, 24/7, for victims of sexual violence, their partners, families, friends, and other concerned persons.
In addition to providing crucial support in the first hours after a sexual assault, the program offers services including education, referrals, counseling, support groups, medical and legal advocacy, safety planning, prevention, financial guidance, and more. Victims of physical, emotional, or online domestic abuse would have nowhere to turn in times of significant crisis if not for this program.
The sexual violence services program has been quite successful and experiencing growth. Unfortunately the home-grown case management system utilized to log and document cases and information was not satisfactory support for the entire process. Information entered into that system was then re-entered into a larger system, resulting in duplication of effort and opening up the possibility for data entry errors. The program required a more efficient government case management technology system that had faster functionality, was simpler to use, and could scale to meet increasing demand.
The county contacted Microsoft with the idea of doing a proof of concept. Microsoft recommended HSO because of our work with state and local governments on case management solutions. After meeting with HSO, discussing their needs, and seeing Microsoft Dynamics 365 Customer Service in action, the county knew there was no need for a proof of concept; they were positive about moving forward with full implementation.
The client comes first with human services programs when they utilize government case management technology:
- Cloud-based to support workers in the field while keeping sensitive data secure
- Access to data for outcome reports to funders and making improvements
- A robust, flexible foundation for growth, multiple programs, and rapid onboarding of new services
- Easy setup of program-specific workflows and data collection for reporting obligations
Microsoft case management technology, implemented by experts like those at HSO, is meeting the needs of the program. The fact is, the county’s Health and Human Services Department is also in need of a new CRM, and there is a county wide proposal to implement a CRM system throughout multiple agencies, including the Sheriff’s Department, DOJ, and court systems. The county will utilize the sexual violence program’s implementation as a “case study” to champion Dynamics as the CRM system to be adopted county-wide.
Are your programs being held back by your government case management technology ?
Microsoft and HSO, a Gold-certified Microsoft partner that for over two decades has been working with state and local governments to help with digital transformation, presented a live web event demonstrating Microsoft’s Case Management solutions for government, where health and human services-focused government entities were discussed and how these entities are using Microsoft’s Case Management solutions to better support those they serve.
Read additional successful HSO government technology case studies:
- How Using Technology to Modernize Case Management in Government Programs Results in Better Service and Outcomes
- How One State’s Department of Social Services Improved Case Management…and What Any Government Can Learn from It
The post For Vital Human Services Programs, Governments Rely on Case Management Technology appeared first on CRM Software Blog | Dynamics 365.