How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

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Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navigate to Service Management >> Service Configuration Settings >> Unified routing (requires Tenant administrator’s consent – click on Provide Consent link) Accept the permissions requested and provide the consent. In case unified routing remains … Continue reading “How to – Provision Unified Routing in Dynamics 365 Customer Service Hub”

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