HomeCRM NewsMy favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 alex.chau@getreach.hk July 28, 2021 CRM News No Comments Sending User Review 0 (0 votes) Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Dynamics 365 Customer Engagement Customer Service Marketing Sales Business Process Mgmt Customer Relationship Mgmt Customer Service Data Management Marketing Automation Sales & Marketing Telephony Tweet Pin It Related Posts Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights MSDW Podcast: Exploring Microsoft's latest Desktop as a Service offerings 3 Manufacturing Inefficiency Problems Solved with Microsoft Dynamics 365 About The Author alex.chau@getreach.hk