HomeCRM NewsMy favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 alex.chau@getreach.hk July 28, 2021 CRM News No Comments Sending User Review 0 (0 votes) Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Dynamics 365 Customer Engagement Customer Service Marketing Sales Business Process Mgmt Customer Relationship Mgmt Customer Service Data Management Marketing Automation Sales & Marketing Telephony Tweet Pin It Related Posts Yes, sa.global is still here: Microsoft partner (partly) explains their deal with HSO Preparing for 2030: 10 Ways the B2B Buyer's Experience Will Change Crm with sms and email automation campaigns About The Author alex.chau@getreach.hk