Quality Forklift Eliminates Manual Field Service Processes by Implementing ExpandIT

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Quality Forklift is a family business that repairs, services, and sells all makes and models of lift trucks. Founded in 1981, there are now 3 locations across the state of Minnesota.

For many years, Quality Forklift’s field service technicians used pen and paper to record job and customer details when out in the field. They would then scan or eventually email copies of the work order in to the head office. Often, papers got lost or damaged, and tracing past paperwork could become a challenge. In addition, it took time for technicians to send in the paper information, leading to delays in processing the information.