User Review( votes)
In addition to the survey findings, we also took a closer look at how several of our customers are leading their healthcare organizations through the pandemic, and what lessons can be learned and leveraged from their examples. For instance, Eric Jensen, Director of Finance at Behavioral Health Resources, has decreased the amount of transactional work through automation and efficiency. He’s shifted 15% more of his time toward supporting the business. You can also read more about Eric and Behavioral Health Resources here. According to Eric, “We are much more efficient with our day-to-day bookkeeping tasks. I do very little transactional work anymore, and have shifted 15% more time toward supporting the business.”
Moving to the cloud happened to be a fortuitous pre-pandemic decision for Angie Bacon, Director of Finance and Accounting at Craig HomeCare. “We were lucky that we replaced [our accounting system] before the pandemic began, as our AP process was paper-based, manual, and required extensive in-person employee interaction that took days of hand-offs, approvals, and filing of paperwork,” according to Bacon. “The AP process is now completed quickly and electronically. Not only are we handling invoices much faster, but we’re able to do it seamlessly with our team working remotely.”
Ultimately, the need for real-time dashboards and reports that give visibility at a high level across their entire organization in a single platform–while also providing the ability to drill all the way down to the patient level–is what is needed going forward for healthcare financial leaders to keep pace with an ever-changing healthcare ecosystem, and truly understand the total cost of care.
Download our white paper, “Survey Says! Healthcare Changes, Yet Again” to review the full set of findings and receive practical guidance on what you can do to adapt your organization for future success.
Melissa O’Dowd is Principal Industry Marketing Manager, Healthcare at Sage Intacct.