Microsoft Dynamics Partner Roundup: Product updates; New practice group; Partnership

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In this week’s Microsoft Dynamics partner news roundup:

  • Tenfold announces support for Dynamics Channel Integration Framework (CIF) v2 and omni-channel experiences as part of its advanced CTI solution for Dynamics 365
  • Data Masons launches customer experience and platform updates
  • sa.global US announces 360 Solutions Group, a provider of Dynamics 365 and business intelligence services
  • Paulig partners with Esker to automate its order management process

Tenfold announces support for Dynamics Channel Integration Framework (CIF) v2 and omni-channel experiences as part of its CTI solution for Dynamics 365

Tenfold has updated its Advanced CTI Solutions for Microsoft Dynamics to include support for Channel Integration Framework (CIF) v2 and the omni-channel experience in Dynamics 365. Tenfold’s updated CTI with support for CIF v2 is available on Microsoft AppSource.

These updates continue Tenfold’s investment in the Dynamics ecosystem, enabling companies to unify their omni-channel agent experiences with Dynamics 365 alongside existing enterprise communication platforms, such as Avaya, Cisco, Genesys, according to the company. 

The combined solutions allow customers to integrate enterprise cloud and on-premises communication platforms into Dynamics 365 and take advantage of the capabilities of the omni-channel and CIF v2 experiences, including multiple session management and interaction notifications, the company said.

Data Masons launches customer experience and platform updates

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