Zendesk vs Hubspot

Was looking through this comparison link (https://www.capterra.com/help-desk-software/compare/182476-164283/HubSpot-Service-Hub-vs-Zendesk) and it seems like Zendesk has Hubspot beat on every front, including price.

Is the source biased? Otherwise, what reason does one have to use Hubspot over Zendesk?