Posts on 2020 Release wave 2 – Dynamics 365

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New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2

In 2020 Release wave 2, we can see a new Dynamics 365 app introduced for the Customer Service agents – Customer service workspace (preview), allowing multitasking (multi-tab)  to work on multiple cases simultaneously more efficiently. Enable early access to 2020 release wave 2 Check other posts on Release 2020 Wave 2 Customer Service workspace App -> … Continue reading “New Customer Service workspace app (Preview) in Dynamics 365 – 2020 Release wave 2”

Timeline control enhancements in Dynamics 365 – 2020 release wave 2

Check all the enhancements that were added in 2020 Release wave 1 in Timeline control https://nishantrana.me/2020/02/25/rich-notes-and-filter-enhancements-in-dynamics-365-timeline-control-2020-release-wave-1/ Below are some of the new features added in 2020 Release wave 2 Enable early access to 2020 release wave 2 Check other posts on Release 2020 Wave 2 Expand and collapse records in timeline All records expanded inside timeline … Continue reading “Timeline control enhancements in Dynamics 365 – 2020 release wave 2”

Enhanced email for timeline in Dynamics 365 – 2020 release wave 2

With 2020 release wave 1, we had seen a couple of enhancements in Email experience https://nishantrana.me/2020/02/24/enhanced-email-experience-for-agents-in-dynamics-365-customer-service-2020-release-wave-1/ now this has been extended to Email within the Timeline section Enable early access to 2020 release wave 2 Check other posts on Release 2020 Wave 2 Navigate to App Settings in Sales Hub, and click Manage for Enhanced … Continue reading “Enhanced email for timeline in Dynamics 365 – 2020 release wave 2”

Enable early access 2020 release wave 2 – Dynamics 365

Check other posts on Release 2020 Wave 2 Finally, now we have the opportunity to opt-in for early access to release wave 2, to validate the new features in a non-production environment. The features will be generally available on October 1, 2020. Get all the details on the key dates and FAQ here https://docs.microsoft.com/en-gb/dynamics365/get-started/release-schedule#key-dates-for-the-2020-release-wave-2 To … Continue reading “Enable early access 2020 release wave 2 – Dynamics 365”

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