Intelligent automation and its impact on business processes

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Intelligent process automation is an innovative technological solution, the presence of which has a positive impact on the improvement of the companies’ productivity and it constitutes a solid base for the development of offered products and services. Joining classic process automation with innovative solutions of artificial intelligence allows effective use of automation to manage even higher number of processes in the company.

What is Intelligent Process Automation?

Intelligent Process Automation is understood as a set of innovative technologies aimed at even smoother automation of business processes. This technology uses, among others: robotic process platforms, machine learning algorithms and artificial intelligence. This solution is primarily applied at supporting human resources management processes, customer service and managing documents and finances. Similarly as in the case of traditional automation, IPA is aimed at unburdening employees from performance of repeatable, routine and monotonous activities which can be performed by software.

The Intelligent Process Automation’s aim is to strive for the best and most accurate imitation of activities performed by a human, which is facilitated by the ongoing development of machine learning algorithms and artificial intelligence. The possibility to include these tools in the automation processes allows achieving better and better results and engagement of employees in the performance of creative activities requiring independent thinking, in the case of which IT systems do not apply yet.

Intelligent Process Automation is an advanced solution, which in its operation uses algorithms and technologies originating from the area of artificial intelligence. The solutions include, among others: language processing, text analysis, automatic text recognition, data exploration, machine learning and semantic technologies. In order for this solution to operate properly, it needs access to high-performance computing and sets of data. Thus, it is able to independently assess and interpret knowledge and on this basis perform specific tasks automatically.

Intelligent Process Automation and its advantage over classic automation

Intelligent automation is the future of companies’ development. An immense interest in offered possibilities results from the advantage offered by this solution in comparison to classic automation. A big problem in the application of traditional business process automation consisted in software “reactions” to non-standard situations. In the case of occurrence thereof, these tools could act completely unpredictably, which had nothing to do with the actual expectations. This problem is solved by intelligent automation, which due to the possibility of “learning” can react to a new situation accordingly.

Another aspect, in which the superiority of intelligent process automation over its classic equivalent is well visible, is the ability to make more complex decisions or proper reaction in the case of a situation when alternative solutions apply. The intelligent automation has the ability to analyse a given problem and adjust the best solution thereto. Furthermore, IPA is able to detect and properly recognise and react to situations when there is an especially high risk of an error.

Benefits related to intelligent process automation

Business process automation is a specific strategy of fundamental significance for the company’s operations and the introduction of intelligent process automation allows increasing the level of the enterprise’s operations to an even higher level. Connecting automation with innovative solutions in the scope of artificial intelligence and machine learning allows unburdening employees from the necessity to perform additional activities, which so far have been too demanding for systems operating on the basis of traditional automation solutions.

Intelligent process automation can provide companies with numerous benefits. Implementation thereof allows increasing the enterprise’s profits, increasing the level of customers’ satisfaction with service, accelerating the process of launching new products and services and increasing the value of the offer. Moreover, it increases the effectiveness of processes performed through the agency thereof, allows reducing costs thereof and related risk.

Furthermore, using intelligent automation allows more effective coordination of the work of people, software and machines, which allows achieving even better results and increasing productivity. People can be unburdened from the performance of time-consuming and routine activities, which can be safely entrusted to technology – systems operating on the basis of intelligent process automation can deal with performance of more and more complex tasks, which allows people to focus during this time on activities requiring their personal contribution.